Shipping & Returns
Flat-rate shipping, fast hand-packing, and a returns promise built for humans rather than lawyers.
Shipping
- Rate: a flat $4.90 per order, free on orders over $49. The Cozy Sampler Gift Set always ships free.
- Speed: orders are picked and packed by hand within 1–2 business days, then handed to USPS. Delivery usually takes 3–5 days after that.
- Where: we currently ship to the United States only.
- Tracking: every order gets a USPS tracking link by email as soon as your label is printed.
- Gifts: tell us at checkout (or after) and we will include a hand-written note at no extra cost, and we will keep the prices off the packing slip.
Holiday deadlines
For December holidays: order by December 15 for arrival before the 24th with a comfortable margin, or December 18 if you like living closer to the edge.
Returns
- Because tea is a food product, we can only accept returns of unopened, sealed pouches in original condition within 30 days.
- The honest part: if a blend simply isn't for you, reach out anyway. We would rather learn why and make it right with a recommendation you will love, or a credit toward your next order, than have you stuck with tea you won't drink.
- If your order arrives damaged or an item is wrong, that is on us: contact us within 14 days and we will replace it or refund you in full, your choice.
Questions
Anything at all: [email protected]. We read every message and reply within a day or two (kettle permitting).